a collection of things from across the internets
This is the second in a series of posts each covering an aspect of brewing mixed-fermentation barrel-aged beers where my opinions have changed significantly since I wrote American Sour Beers 10 years ago. Each post will focus on our process, recipe, and results for one of the beers in the Sapwood Cellars Shipping Club (includes 6 bottles, for Read more about Let's Talk About Blending Sour Beers: Growth Rings 2023[…]
Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […] The post Healthcare Read more about Healthcare Reputation Management: 7 Tricks to Do First[…]
Experts from Wharton and the “Magnificent Seven” tech companies debunk five misconceptions about gen AI that could stand in the way of implementation.…Read More Source: Knowledge @ Wharton Five Myths About Generative AI That Leaders Should Know
Depositors are quicker to shed bank loyalties as they look for faster transfers and ways to hedge interest rate risks, according to a new paper. …Read More Source: Knowledge @ Wharton How Bank Depositors Are Becoming More Alert
There’s plenty of advice on how to grow into a better leader. And it takes effort to become more effective. But bad leadership gets worse almost effortlessly, says Barbara Kellerman, a Center for Public Leadership Fellow at Harvard Kennedy School. She shares real examples from the public and private sectors of how bad leaders Read more about How Bad Leaders Get Worse over Time[…]
Wharton professor discusses the difference between “mega” and “micro” influencers in ad campaigns.…Read More Source: Knowledge @ Wharton Is Influencer Marketing Worth It?
Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […] The post 3 Read more about 3 Types of Call Center Reporting and Which Is Right for You[…]
If you’re a senior leader, managing technology has never been more challenging. You face hard decisions about how to incorporate technology into your organization. But how do you cut through the noise to understand what a tool—especially a brand-new technology like generative AI—could mean for your organization or your team? HBR IdeaCast has a Read more about Special Series: Tech at Work[…]
Wharton professor talks about why the relationship between customers and gig companies is an asymmetrical power relationship.…Read More Source: Knowledge @ Wharton What Is the Role of Customers in the Gig Economy?
In this episode, Wharton experts speak with AJ Pulvirenti and Lilia Souri, senior strategists at Movers+Shakers and co-hosts of the “Gen Z on Gen Z” podcast.…Read More Source: Knowledge @ Wharton Co-hosts of the ‘Gen Z on Gen Z’ Podcast